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1.0

We had a dedicated can reserved to and from LAX for 9 family members traveling to Florida. Flight from home to LAX was good, with h on time pick up and courteous driver.

Upon arriving back from Florida we had to call Prime Time for pick up and they told us they did not have a van available and that would have to find other transportation. Will never use them again and will tell everyone about their huge failure to deliver upon our paid reservation.

Reason of review: Poor customer service.

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Guest

I had the exact same experience as described in the previous comments. After waiting over 1 1/2 hours & being told several times by the dispatcher that the van was on its way, I was finally told by the dispatcher that no one was available anymore that night to pick me up & that I should find another way home.Trying to get a refund/reimbursement for almost 2 months has been a nightmare.HORRIBLE, HORRIBLE company & customer service. The worst.

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